Shipping & Return Policy

1. Shipping Policy

1.1 Processing Time

Orders are processed within 1-2 business days after receiving your order confirmation email.

1.2 Domestic Shipping (Ghana)

We deliver nationwide within 1-2 business days using trusted courier services. Shipping rates are calculated at checkout based on location.

1.3 International Shipping

We currently ship to select countries in Africa, Europe, Asia and America. International orders may take 3-14 business days depending on your location. Some countries are subjected to customs and taxes upon delivery. Kindly check with your DHL express services in your country before you order.

NB: If there is a need to pay for customs and taxes charge, customer will bear the cost when package arrives. In case you refuse to pay for the customs and taxes, we will not be able to process for a refund.

1.4 Shipping Rates and Estimates

Shipping charges are calculated and displayed at checkout.

1.5 Order Tracking

Once your order ships, we will provide a tracking number via email or WhatsApp. You can track your shipment through our delivery partner’s platform.

2. Return and Exchange Policy

2.1 Eligibility for Returns

Due to the nature of our products, we only accept returns if:

• The product is damaged or defective upon arrival.
• You received the wrong item.

When your Miller and Marian order arrives, please inspect the package for any damage. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged and you absolutely cannot use it, contact us immediately at info@millerandmarian.com. Please provide the order number along with your phone number for fastest service.

To ensure a resolution, please send a picture of the original shipping package and the damaged product for inspection. If after having examined the product, we confirm that it is damaged, we will issue a refund for the price you paid for the product to the original purchaser’s method of payment. To be eligible for a return, the item must be unused, in its original packaging, and reported to us within 24 hours of delivery.

2.2 How to Initiate a Return

To start a return, contact us at info@millerandmarian.com / +233 574440057 / 277287456 / 560512554 with:

• Your order number
• Photo of the item received
• Reason for return

We’ll review your request within 2 business days and guide you through the process. Customer will bear the cost to ship for return.

2.3 Refunds

Once your return or refund is approved, we will notify you and issue a refund to your original payment method within 1-7 business days. In addition, we only issue refunds on products that are damaged beyond usage ability. Shipping costs are non-refundable.

2.4 Exchanges

We only replace items if they are defective or damaged beyond usage ability and must be the same item. Email us with proof of damage. Shipping cost will be covered by customer.

2.5 No Returns or Refunds for:

• Used products
• Items returned without prior authorization
• Clearance or promotional items
• Products did not work for you

3. Contact Information

For any questions about shipping or returns, contact us at:

• info@millerandmarian.com
• +233 574440057 / 277287456 / 560512554
• Headquarters: GPS: Miller and Marian LTD, Accra-Ghana